Customer Testimonials
Want to give a big "shout out" for the professional and outstanding support from the Jim Hudson staff. Bought a new 2025 Sienna Van early last year. Ms. Rana Capuano expertly handled our financial transaction for this vehicle and facilitated the extended warranty for both the van and a Scott Will 2024 Tacoma Truck previously purchased. Hands down she is a superb financier. Also want to recognize Mr. Greg Jenkins for his consistent superlative efforts in meeting the customer's vehicle exact expectations, Mr. Brian Wills for his tireless efforts in the Service Department ensuring the customer's needs are ... Read More DealerRater - Mar 12, 2026
Great job by my service advisor Dana Belangia, she is the EPITOME of what it takes to be a service advisor. She always communicates with us, letting us know that are vehicles are due service and when we are able to schedule our service and or recalls. Great team work between her and Technican Danny Phillippi. I highly recommend and refer Dana to family and Friends. Never had better service. Thanks Dana
I rank car salesmen along with lawyers, politicians and insurance salesman but not Chris Ramirez he is the exception. Very friendly, he understood what I wanted and he made it happen, NO HASSLE. Thank you.
Professional and friendly service with a smile and no long wait. Looking forward to my next visit…
I bought my first car in 2018 from Scott Will and I will continue to drive 70 miles for service. It has been excellent! After my car’s rear end was totalled my first choice was to go to Scott Will. Reggie Ragin went above and beyond to work with me to help get me in a new car with the necessary monthly payment within my budget. He was unrelenting. I will continue to share my positive feelings about Scott Will to my friends and acquaintances because of the excellent service I have always had!
I got my 2016 Toyota RAV4 worked on yesterday and it is now Driving, like it is brand new!Donny Was great!
Reggie was great, also took care of a problem that occur while we were there.
Every phone call, service, and service rep has been fantastic. Thank you for the email and text reminders.
Took 8 hours for oil change and tire rotation. When contacted by phone(5 times) always put on hold with no response.. $50 to $60 higher on service than other new car dealers
This was the first time using this dealership for service. We will definitely be using them again. Very friendly and fast service.
Jamie Horne and Rodney Ragin were great. Made the buying process easy and actual great experience. Great job Scott Will Toyota.
Always get a second opinion before major repairs.
We have both of our toyotas serviced at Scott Will because we believed it was the best option to maintain our vehicles.
I had a regular oil change on schedule and they upsold a “cleaning” to us.
Two weeks later I noticed a rough start that was loud and briefly caused my Prius to shake. Google indicated that I should check it out because the 3rd generation Prius is known for head gasket problems. I dropped my car off to be checked.
My service manager called to say that he “could not ... Read More DealerRater - Feb 16, 2024
People were friendly , work was done correctly and in a timely manner.very happy with work.
Professional and friendly service. The shuttle service enabled me to continue my day while my car was being serviced. I received an oil change for my vehicle and I am pleased. They are thorough, and give recommendations for future services needed on your vehicle.
Great customer service. Wonderful approach to details. We are completely satisfied with their service to our vehicle.
I love my car I was happy with my service to repair my car needed a alternator & brake rotors
Went in for an oil change and inspection that I had an appointment for. 3 hours later they finally tell me that it’s ready. Get down the road and my low washer fluid light comes on. They signed off on the bill that they checked all fluids but in fact did not. I’m wondering now if they even changed the oil or rotated the tires. Pure Slackness! Never again!
Brought in for routine service, requested tire rotation, not performed. Low tire pressure light was on, didn't check tire pressure, how difficult can this be? Very disappointed overall. There are many other options here in town and the next service won't be here for sure.
Mr Ragin is a wonderful salesman. Not irritating, knows his products, & a credit to the place.
The process was smooth..Even I am leaving two hours from the dealer, the communication was clear and effective. Thanks to Rodney!
Horrible! Loan was disapproved Equifax did not check with Wells Fargo. Made a $8k payment. Scott Will placed a lock with DMV. Telephone with finance and general manager went without return calls.
Very good session. Had a great salesperson. Enjoyed talking with him. Really enjoying my new Toyota
worst experience I’ve ever had, if you’re military avoid it if you can
Bought a 2011 cruse and paid almost 7000, I was assured, all problems have been fixed two days later ran hot, and all engine lights came on refused to do anything for us. Now I will get consumer affair in a lawyer involved. Worst dealership I ever dealt with. I even bought a new 23 Toyota two days later, but before the lights on the cruise came on and still had a hard time doing trade-ins. Worst dealership in the world. Service department is also terrible.
Super friendly and great about selling you a vehicle. Service, not so much. I would never buy another vehicle from them. I bought a brand new 2022 camry 6 months ago. The tire had a default. The woman at the service desk said my dealer addendum (about $2000) on the tires ran out at 10,000 miles. I then talked to the sales manager. He said my dealer addendum on the tires ran out at 12,000 miles. When I mentioned the discrepancy between the two of them, he said, “Oh, she was probably right.” Either way, they were going to make sure they did not replace ... Read More DealerRater - Mar 6, 2023
Took car in for 60,000 miles maintenance. After receiving my car back I notice that my steering was off. Took car back 3 times. On the 3 return visit I was told I needed an alignment. Steering was fine and I had no alignment problems until I took my car there in for my maintenance service.
Being truthful with the costumers the majority of the time. I admire the workers at the dealership.
In these very weird times of inventory shortages, I looked out of state at Scott Will Toyota to purchase a truck. Alan helped me in the process. He was absolutely amazing! Very responsive and accommodating to any questions I had. He was completely transparent and upfront with all cost | logistics issues given the current inventory. In the end I did not end up purchasing with Scott Will Toyota- I ended up getting a vehicle from my local dealer. I felt compelled to write this review because of Alans service. If you're heading into Scott Will Toyota- ask for Alan!
My experience with this dealership was the best out of all of the car purchases I have done especially with the market we are in right now with dealerships marking up new cars $5k to $15k above the MSRP. Fred and Rana are top notch people. From agreeing to numbers over the phone with Fred since I live in Florida and discussing extended coverages with Rana to protect my new Platinum Tundra. This dealership knows how to take care of their customers. I greatly appreciate you all and thank you so very much for the painless and the easiest car ... Read More DealerRater - Feb 20, 2022
Was looking to buy a Sienna van and discovered that there weren't very many available. Additionally, the few that were available were either in transit, or at other dealers who weren't very enthused about swapping one out. Our salesman, Gregory Jenkins tried very hard to persuade these dealers to trade one of the few Siennas out there for us but to no avail. Fortunately for us, Scott Will received the perfect Sienna van for us, just not in the color we wanted. Greg called us about it to see if we were interested in it and while we ... Read More DealerRater - Jul 14, 2021
Appt was set for given date and time with a lady ho wouldn’t give her name Atari g anyone in service could help. Thought that dodge was funny but nonetheless went with it. Arrived 25 min early on prescribed date and time. Spoke to service who said leave it. I responded with Cant, don’t know anyone within 100 miles. Made a phone call and said 2-3 hour wait. I responded with “ I made appt for said date and time. So after driving 60 miles, I get told I can’t be seen on appt time and date. I said thanks, don’... Read More DealerRater - May 19, 2021
Very disappointed with my experience with the Service Department. I recently took my vehicle in for the 120k maintenance period. I received my vehicle in a timely manner at the end of the work day on Saturday, but immediately noticed my brakes were failing as I heard metal on metal scrapping. I took my Vehicle to another Toyota dealership where their mechanics were able to correct this issue but also immediately recognized the inadequate work the was done to my vehicle. I called Scott Will Toyota service to explain the situation and that's when things shortly became unprofessional as ... Read More DealerRater - Feb 24, 2021
They work with me making it a good purchase from this dealership and everyone was real nice and answered any questions I had, overall great experience
The worst dealership I have ever had the displeasure of dealing with. All the way from buying a new 2020 RAV4 to bringing it back multiple times to fix rattling and then having no paperwork to file the car as a lemon.
ASK for Marcel! Very friendly and professional. He was my salesman and my boy convinced me to get a Toyota when they were my least fav brand. I just bought a car from here and they were great. Got me out of my older expensive car into a newer lower payment car. Very professional and amazing customer service there. Definitely will be back
Bought a F250 King Ranch was told was in Great running condition no issues at all. Sent a Driver to load up the truck. Got it back to my place got in truck and went to drive it truck has engine lights has no power like the truck has no power found dipstick had been cut off so u couldn't check the oil. Called them abt the issues got hung up on and left on hold all 4 times I called. Still haven't received the title for the truck either 3 weeks later.
Shady Shady dealership. Lies to sell a ... Read More DealerRater - Jun 17, 2020
Scott Will Toyota bought a car from my son on April 13, 2020, but they still have not paid him the $1500+ balance. Sellers beware. Dealership having money troubles? Car is on the lot and listed, but they haven't even paid for it yet. ?!?!?
I had a great experience at Scott Will Toyota. The service department got me in and out in a timely fashion, and kept me up up to date the whole time. Thanks!
I have a Dodge, Toyota, and Honda that I regularly have serviced by Scott Will Toyota. Service is always exceptional from friendly service employees to trustworthy technicians. My most recent service I took my older model Honda in for a simple oil change and during their inspection the tech found some pretty serious oil leaks. The tech let me come under my car to check out the leaks for myself and take pictures for my husband. They are always upfront and honest.
My minivan dashboard showed abs, brakes, check engine, etc. I brought it to them and told them that it is not safe to drive. I told them to take the lights off. They called me the next day and suggested brake replacement, oil change, battery replacement, etc. I agreed and paid $700.03. I asked the manager if the lights are gone, and she said "it should be". But when I checked the car, all lights are still showing up. They said there was a miscommunication between their staff. They said it would need a computer change and reprogram it ... Read More DealerRater - Jan 13, 2020
"Well the number I quoted are actual numbers, not something crazy like $36,500 OTD with NC tax on an XLE, LOL.... If you decide to get serious with buying a Highlander, you got my email ;)" Sound like someone you want to do business with?
If I could rate them a 0 I would. These jerks sold me a used car with a bad transmission, and messed up shocks. I had a warranty and they still refused to pay for or even help pay for what’s messed up because nothings “broken”, when their Service Manager even highly recommend that something needed to be replaced. They service guys at Mazda even let me know that before they list the cars for sale they take it to them to see what work needs to be done. The service people come back with all these issues but the ... Read More DealerRater - Jul 11, 2018
I was in the market to buy a vehicle and decided to browse Scott Will car lot and an energetic salesman noticed me and my wife on the lot he approached me with just a few words “what he could do to sell us a car” Onzlo Scott was different no pressure, no pushing but what can I do to help you. His professionalism and attention to detail caught my eye right away being a retired veteran. His customer service skills and can do attitude was refreshing from the car lots that I had previously encountered. There was no question ... Read More DealerRater - Jan 31, 2018
I am IN LOVVVVEEE with my new car. I chose the 2018 Camry sport edition in super white. Paul was a joy to work with during the whole buying process!
The car salesman who sold me the vehicle in question was very pleasant. Transaction was very nice & easy. Bryce was a very nice guy and treated us like family.
I recently purchased a 2017 Toyota Corolla, and Alan the salesman was very professional as well as personable. He made the purchasing process quick and without hassle. Every detail of about the car was gone over extensively. I am very happy with the purchase i made and its been a week now since. By now ive usually found at least a couple things im dissatisfied with from how much the car cost to a mechanical or visual flaw. Not this time, not at all. Very very happy with my purchase. BTW never buy a car from Nissan of Sumter, SC. They ... Read More DealerRater - Oct 5, 2017
I will never go back here again! I originally brought my car from this location , Scott Will Toyota- Sumter SC, I brought the car to them last week to see if anything was wrong bc I was hearing a small rattling noise. They informed me that it was coming from the water pump and it needed to be replaced. They didn't tell me exactly what was wrong, which was the bearings were going bad in it. The amount was 500.00 the guy assured me everything was fine. When I went to pick it up it had an even louder noise, ... Read More DealerRater - Jun 10, 2017
I highly recommend this dearlership! I went in at 3:45 and I was out buy 5:30 with my NEW Toyota Camry!! Thank you Ron Rivers (my sales agent) for all your help!
I received excellent and friendly service from the salesman to the finance manager. The salesman was very knowledgeable about the vehicle and its features. He was patient to take the time and explain them to me. The finance manager looked for ways to save me money and found me a lower interest rate
Brice Bennett was very professional from the first contact, which was through email. Very helpful, no hassle and wanted us to make sure we got exactly what we were looking for in our 2017 Sienna.
They will do their best job to help you find the right car for you, they will help find the best buying or leasing option for you.
I am a first time car buyer and Scott Will Toyota made it easy for me. I appreciate them ordering me the exact car I was looking for. Overall good experience.
I have given the rate I have because the employees, were very friendly, quick, excellent and made it very comfortable for the buyer. I would refer friends to buy a car, from this dealership.
Alan Lo Re, the salesman, was very knowledgeable. He worked extremely hard to meet my needs regarding financing. He was very patient and understanding in regards to my many questions and anxiety that is associated in making a major purchase. I have never had any salesman work so hard to satisfy me as a customer. The finance manager was also very informative and super nice. His sense of calm helped very much to put me at ease.
My experience at Scott Will was great! Everyone was very helpful and available at any time I needed them. I would recommend this dealership to anyone.
Very friendly and did not swarm over us. They let us look for awhile and then came over and asked if we had any questions.
To all who read a previous post I had originally had please take the time to read after recieving a call back from the General Manager(Will Stacy) he struck me immediately as a sincere individual who listened to the problem I had encountered with the previous truck I had purchased with them. He extended a personal and sincere apology my family and I couldn't have been more grateful as to the big help that he and the Toyota team at Scott Will of Sumter was to my family and I! Not only did he help us in the ... Read More DealerRater - Feb 16, 2017
My previous Camry was totaled during Hurricane Matthew. Loved the car and wanted another Camry. I saw XSE and loved it. Anderson Owens was extremely helpful and I was satisfied with the price I paid. I drove off the lot that day with my new car. I had checked local Toyota dealers where I live and decided to drive an hour to Sumter to Scott Willis who came through. Would highly recommend this dealer and Anderson Owens.
The sales staff worked really hard to make sure I was satisfied with this car and the price I paid. Scott Will will be my first stop next time I am looking for a vehicle.
Alan was the biggest help. Got me out of a tight spot and into a real nice brand new Camry. He was very knowledgeable in every car I was shown. The go to guy at Scott Will Toyota, so ask for him at the double doors. He won't disappoint. My family thanks you very much Alan!
So far I've had a great experience with my purchase-EVERYONE I've dealt with has been more than helpful and gone the extra mile to make sure we got what we went in for. I couldn't be more pleased!!
The salesman (Rodney Ragin) along with each of the used car staff members that we've dealt with to date (Cleveland White 11/26/16) have been very professional, courteous, and respectful.
Dealership was efficient, knowledgeable and very concerned about complete customer satisfaction. This is one of the best car purchasing experiences I have ever had. I would recommend Scott Will Toyota to anyone interested in a long term vehicle, Toyota. In addition to great vehicle and price, the warranty and extra features are miles above other dealerships (the customer service alone stands out from other dealerships in town). They also honor and exceed USAA pricing, while I didn't get exactly what I was expecting for my trade in, the service out weighed that. From start to finish, great experience from ... Read More DealerRater - Nov 28, 2016
Sales personnel were very knowledgeable and friendly. Great vehicle at a good price. Purchased 2017 Toyota Camry. Vehicle comes with good warranty on engine and bumper to bumper warranty.
One of the best car buying experiences I've had. I noticed some good deals on the internet from Scott Will. The staff offered quite a few options until we were completely satisfied. I would definitely consider Scott Will again for future car buying.
We had been over a year in our search for a new 2015/2016 Toyota Prius 4 for the right price with the right terms, right equipment and right handling. We found all this and more when we met Alan at Scott Will Toyota. This was our first experience with a Hybrid and though we had decided on the Prius 4 as our car of choice, despite taking several test drives at other dealers, no one had been able to explain the unique controls and workings of the car. Enter Alan! He seems to have memorized the three giant owners manuals that come with ... Read More DealerRater - Nov 11, 2016
I submitted an Internet search for a new Highlander. I was offered a great deal by this dealership. I went in skeptical that they could offer this deal. I received everything I wanted, as promised. It was an exceedingly easy car buying experience.
We were from out of town and accidentally found your dealership. We were amazed with the depth of assistance we received and the speed in processing our purchased once we made our decision. Everyone we encountered was very friendly. We have recommended you to everyone. Our salesman, Austin, was outstanding. He went above and beyond. He also entertained our children while we were in the business office.
I recently purchased a Mazda 6 from Scott Will Mazda. It was a great buying experience. I will recommend them to anyone looking to purchase a new Mazda!
Me and my fiancé just bought a Pathfinder from Brian Will at Scott Will Toyota in Sumter, SC. Brian was an excellent salesman and helped us find the vehicle we were looking for within our price range. Buying our car from here was a pleasant experience. I would definitely recommend anyone who's looking for a new or used vehicle to Scott Will Toyota of Sumter. You won't find better service.
This was the best car buying experience I have ever had. Was in and out in an hour. Would definitely buy from Brain again. Dealing with Millard in the finance office was painless and fast. Really treats military members right. Scott Will definitely will get my business again in the future.
Dealt with internet sales guy Jason to find 65k sequoia. They had to locate one I wanted. We agreed on price he told me I needed to come in and put down deposit. I offered to do my phone to secure vehicle, he said manager insisted I come in. This was Thursday. I drove almost two hours on Saturday morning. Had to meet with Allan. He and then manager told me they now could not get that vehicle or any others with same specs and suggested I call another dealer that had one 4 hours away, or buy a used one ... Read More DealerRater - Apr 2, 2016
The first car they sold me was wrecked, So I brought it back. They did take it back, the sales man was rude and disrespectful. Ended up getting a car I wasn't happy with because he was such a fast talker and all they wanted to do was trade it in. Then the financial person lied about the warranty running out, so I would buy the extended warranty(which I did not purchase). I should have demanded full refund and ran!! Very unhappy! Very dishonest people and very greedy! I have wasted a lot of my time and money ... Read More DealerRater - Sep 16, 2015
First let me say Scott Will Toyota truly wanted to earn our business. After the experience we had in Lugoff, I was floored by the expediency and customer service offered by Chris and Brian at Scott Will Toyota. It was night and day. They met our price without all the haggling. Not only did Will Scott Toyota give us a killer deal on a new RAV4, they delivered the vehicle 2 plus hours to my work where we could sign the papers. I would definitely recommend them to anyone looking to purchase a new Toyota.
I have known Robert Jones for the past 19 years. My wife and I have purchased 10 different vehicles from him through Boyle which is now Scott Will Toyota. Robert is an exceptional salesman that will treat you right. Do some homework before you come in and he will treat you right, and get you the best deal that he can. I just purchased a RAV4 Limited from him. I checked around and went to Lugoff Toyota based on an Internet price they were offering. Their "selling" price was increased by $2000 when I arrived after being told over the phone ... Read More DealerRater - Dec 10, 2014
Not even pulled in to parking yet and was meet instantly with great attitude and was helped step by step and left the dealership with a great new car. Outstanding service and I will definitely recommend this dealership to all my military co-workers.
If you dont want to waste your time, bypass Scott Will Toyota/Mazda in Sumter, SC. A Mazda vehicle was advertised at a price around 29,500. The sales person had written up a quote based on the advertised price; credit score was not an problem; crerdit is excellent. I was told the deal was solid to include trade in. However, once the final paperwork was presented the cost of the car was over $36,000. When questioned about the change in price, finance stated that they could not offer that price to everyone. The banner clearly stated the reduced price or 0% interest up ... Read More DealerRater - Sep 19, 2013
I went into dealership to have some work done on my truck. While I was there I figured I would price or even get a new vehicle since I was gonna get one soon. I have been pricing the highlander for months prior to this visit so I knew what they had and the prices they were going for. First, it took about 20 minutes before I even had a sales rep help me. When someone finally helped me he was professional and nice until I told him how much I was willing to pay and then he pretty much said ... Read More DealerRater - Aug 21, 2013
The salesmen and their superiors are a big joke, to say the least. They are not at all interested in selling vehicles as much as they are in getting the numbers. They don't care about the customer at all. Their attitudes and mentality are representative of Sumter and other pocketed areas of this state. If you are equipped with any decent amount of sense, then you'll most likely have issues with this dealership. Really they don't deserve to exist in my opinion, but then there are those who will disagree and be dooped into doing business with ... Read More DealerRater - Aug 14, 2011